Delivery Information

Shipping

We know how much you want to get your hands on your new Softvapes’s ecigarette so we promise to despatch all of our orders within 24 hours on working days. We usually send out softvape’s products by the applicable courier . This tracks and insure your purchase.

We will process your order as soon as possible within standard business hours. Please note that stated delivery time is estimated for normal business hours, Monday - Friday, and does not include any time for processing your order including your payments. We will email you a confirmation once your order has been shipped, including a tracking number.

To ensure you always pay a fair price for delivery you will be presented with shipping rates in the checkout, based upon the items you order and your delivery address.

If your parcel cannot be signed for on delivery, the courier will leave a calling card for you to arrange another delivery time. Please contact the courier company directly to arrange this.

- Signature Required

If you don’t want the courier  to leave your parcel unattended please selected the signature required option. This is especially recommended for high value items. Neither the courier company nor softvapes are liable for parcels that are stolen, damaged or lost after an item has been delivered.

- Rural Delivery

If you live in at a rural address you must select the Rural Delivery option in the Checkout for your item to be delivered. Unfortunately we must charge this additional fee because smaller courier operators are sub contracted by the courier company to deliver your parcel from the nearest Post Office. The courier company on-charge this fee to softvapes.

New Zealand delivery addresses only & excluding delivery to Waiheke, Chatham, Kawau and Great Barrier Islands. For these addresses additional freight charges apply. You will be contacted shortly after placing your order with the freight charge required. You can pay this using a credit card or debit card.

We use the best cost effective courier company for your advantage so you pay less on freght charges. Deliveries are usually overnight, but please allow an extra day for  parcels to reach the South Island and for rural deliveries.

- Delivery to PO Boxes?

Yes, we can deliver to PO Boxes within New Zealand.