Terms & Conditions

These terms are issued by Godsown International Ltd from February 1st, 2012. They cover the use of our websites –softvapes.co.nz as well as any online sites accessible from the website. Use includes visits to our sites, purchases on our sites, participation in our database and promotions. These terms of use apply to you when you use our websites. Please read these terms carefully - if you need to refer to them again they can be accessed from the link at the bottom of any page of our websites.

About Us

This website is owned and operated by Godsown International Limited. If you wish to contact us please:

Email: enquiries@softvapes.co.nz

1. Content

While we endeavour to supply accurate information on this site, errors and omissions may occur. Godsown International Limited ("www.softvapes.co.nz") does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.

Softvapes.co.nz reserves the right to make changes to the content on this site at any time and without notice.

To the extent permitted by New Zealand law, softvapes.co.nz makes no warranties in relation to the merchantability, fitness for purpose, accuracy or availability of this web site or any other web site.

. You rely upon the information contained in this website at your own risk.

2. Ordering goods and services from us

When you place an order with us, you are making an offer to buy goods or services. An order is placed on our website via adding a product to the shopping cart and proceeding through our checkout process. The checkout process includes giving us delivery address and any other relevant details for your order eg. an optional gift message for gift cards, entering payment information and submitting your order. The final step consists of a confirmation page with full details of your order, which you are able to print as a receipt of your order

We reserve the right to limit the number of an item customers can purchase in a single transaction.

We will send you an e-mail to confirm that we have received and accepted your order, which indicates that your order has been accepted and you may not cancel it.

We will take payment from you when we accept your order

3. Refusing or cancelling orders

In the unlikely event that the goods or services ordered are no longer available we reserve the right to refuse or cancel an order.

We reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to be placed for commercial purposes without our written consent, e.g. any kind of reseller. We also reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to have been placed fraudulently.

While we endeavour to ensure that the price and description of goods or services is accurate, if there is an error in the process of listing a product or service on our website or a technical error in the processing of your order we reserve the right to refuse or cancel the order.

Our right to cancel orders applies to orders that have been accepted.

4. Payment options

We currently accept the following credit cards:

Visa
MasterCard
American Express
Diners Club 

You can also pay using  PayPal, Only PayPal verified address will be used to send the goods. 

If your shipping address is different from PayPal contact address please update your shipping address with PayPal. 


5. Pricing

All prices listed on www.softvapes.co.nz are in New Zealand dollars and are inclusive of GST.  Please note that we reserve the right to alter prices on our websites at any time for any reason. Online and in store pricing may differ.

Our prices do not include import fees, duties, tariffs or other charges which may be payable in relation to an order.   If the product has a plane (logo) beside the delivery lead time it is sourced from an overseas supplier.  The customer may be liable to pay these taxes if they purchase a product or products from our site that are imported from an overseas supplier where their single order exceeds the New Zealand low value GST threshold.  

6. Website and Credit Card Security

We want you to have a safe and secure shopping experience online. All payments via our sites are processed using SSL (Secure Socket Layer) protocol, whereby sensitive information is encrypted to protect your privacy.

You can help to protect your details from unauthorised access by logging out each time you finish using the site, particularly if you are doing so from a public or shared computer.

For security purposes certain transactions may require proof of identification.

7. Delivery and Delivery Charges

At this time, we only deliver to New Zealand addresses.

Please note that a signature is required for all deliveries. The goods become the recipient’s property and responsibility once they have been signed for at the time of delivery. If goods are lost or damaged in transit, please contact us within 7 business days at enquiries@softvapes.co.nz. We will use this delivery information to make a claim against our courier company. We will offer you the choice of a replacement or a full refund, once we have received confirmation from our courier company that delivery was not successful.

8. Restricted Products

All products on our site carry an age restriction, ( R18 ). Conforming the order means that you are of an eligible age to purchase the selected product(s).  You are also agreeing that you are not purchasing the item on behalf of a person who is not the appropriate age.

9. Delivery Period

Delivery time for products may vary. Deliveries to rural addresses may take longer than the time indicated.  You will receive an email that confirms that your order has been dispatched.

To ensure successful delivery, please provide a delivery address where someone will be present during business hours to sign for the receipt of your package. You can track your order by entering the tracking number emailed to you in the dispatch email, into the courier company's website site.

10. Returns

Please visit the Returns page for full details on the returns process. Gift cards cannot be returned because the gift card value is activated at the time of purchase. Gift cards are non-refundable and cannot be redeemed for cash.

11. Gift card usage

Pre paid gift cards are redeemable for good sold at www.softvapes.co.nz. Lost or stolen cards are the responsibility of the holder. Gift cards expire 24 months after the last transaction. Balance information can be given at any store or calling us.

12. Accessing our service

Other than connecting to www.softvapes.co.nz website by HTTP requests using a web browser, you may not gain access to www.softvapes.co.nz website servers. You agree not to disrupt, modify or interfere with our websites or services and their associated software, hardware and servers in any way. You also agree not to modify any content or service on www.softvapes.co.nz websites. Furthermore, you agree not to use our sites in any inappropriate or unlawful way.

13. Disclaimer

 a) Our websites are intended to provide information for people shopping our products and accessing our services, including making purchases via our website and registering on our database to receive e-mails from us.

While we endeavour to supply accurate information on this site, errors and omissions may occur. Godsown International Ltd and www.softvapes.co.nz does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.

Godsown International Ltd reserves the right to make changes to the content on this site at any time and without notice.

d)  Disclaimer of Liability

www.softvapes.co.nz will not take responsibility and is not liable for any loss, personal injury, direct or indirect damage that may be suffered by you as a direct or indirect result of, or attributable in any way, to your use and access of this website and its contents, our personal information or any other information transmitted over our website, or the performance of the products sold or given away.

14. Intellectual Property

www.softvapes.co.nz, its suppliers, advertisers or third party providers, own all copyright and other intellectual property in this site. Everything on this site, unless otherwise stated, is copyright.

www.softvapes.co.nz welcomes the use of this site for personal use, non-commercial use, research or study - provided that the user acknowledges all copyright and other notices contained in the content.

We advise that you may not copy or display for redistribution to third parties, or for commercial purposes, any portion of this site without the express permission of Godsown International Ltd.

 15. Term; Termination

When you access this site and/or sign up for an account and/or make a purchase, these terms and conditions are instantly applicable to you. They may be terminated or edited by us at any time for any reason without any given notice. The provisions regarding copyrights, trademarks, disclaimer, liability, indemnification and miscellanious shall survive any termination.

16. Links

Please note that although this site has some hyperlinks to other third party websites, these sites have not been prepared by www.softvapes.co.nz and are not under the control of Godsown International Ltd. The links are only provided as a convenience, and do not imply that www.softvapes.co.nz or Godsown International LTD endorses, checks, or approves of the third party site. www.softvapes.co.nz or Godsown International LTD is not responsible for the privacy principles or content of these third party sites. www.softvapes.co.nz or Godsown International LTD is not responsible for the availability of any of these links.

From time to time we may provide links to external links for your convenience but be aware that they are beyond our control. We make no representation or guarantees to their content. Use or reliance of any external links and the content they provide is at your risk. Always remember to refer to the terms and conditions of the sites we provide links to.

www.softvapes.co.nz requires that you request our permission to include a link from another site to this site. If you would like to request permission, please email us at enquiries@softvapes.co.nz.

17. Jurisdiction

This website is governed by, and is to be interpreted in accordance with, the laws of New Zealand.

Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of New Zealand without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Court of New Zealand in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.

18. Changes to this Agreement

www.softvapes.co.nz or Godsown International LTD reserves the right to alter, modify or update these terms of use. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.

 19. Entire Agreement

These terms and conditions constitute the sole record of the agreement between you and us in relation to your use of the website. Neither you nor us shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and us in respect of your use of the website.

20. Alteration

We may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the "current version") and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.

21. Indemnification

You agree to indemnify, defend, and hold harmless us and our officers, directors, employees, agents, licenses and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

 

Important Note: Batteries, E liquid and Atomisers and its components are ‘consumable’ goods. This means that they will always need replacement over time. Batteries are expected to last on average 8 to 12 weeks, and Atomisers are expected to last on average 3 to 6 weeks – these times will vary depending on level of usage of course.

Our Technical Department will examine returned Atomizers for evidence of repeated use. In the event that a returned Atomiser is seen to have been used regularly, then the 7 day money back guarantee will not apply.

22. Cession.

We shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third party.

23. Severability.

All provisions of any relevant terms and conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

24. Comments or Questions.

If you have any questions, comments or concerns arising from the website, the privacy policy, or any other relevant terms and conditions, policies and notices or the way in which we are handling your personal information please contact admin@softvapes.co.nz